GOT GRIT?

A few years ago I watched a TED Conference about 'grit' being a defining characteristic of one's success. Of course, there will always be the over-night success stories that grab our attention, but those aren’t necessarily the stories that keep our attention. The stories of blood, sweat and tears, enduring discipline and relentless perseverance - those are the stories that inspire us and give us hope that someday, we too might be able to realize our dreams.

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LIFE IN REVERIE

So this morning I drifted away into one of my customary daydreams where I was attending the Cannes Film Festival. For what reason, I'm not sure. Maybe because Amal Clooney and I become besties  and she couldn't imagine a week in the south of France without her A1 hitta. (Yes, I have a serious girl crush on Amal Clooney and yes, my daydreams are very grandiose).  In any event,  I looked absolutely faaabulous dahlin'.

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SERVICE SHMERVICE

This is more of a rant than a musing but is just me or has customer service  gone to crap? I'm not asking to be waited on hand and feet (although, it would be nice) but I've noticed from several recent experiences (across different areas of business) that customer service has gone seriously downhill.

Take for example an experience I had the other day at my favourite store. I won't mention the name but lets just say it rhymes with *cough* Farrah *cough*. I approached one of the sales reps and politely inquired if they had a particular item in my size. She immediately told me, almost mechanically, barely looking up from the shirt she was busy folding, "We don't have anymore". Now, I know sometimes stores run out of merchandise so it's not completely far-fetched that that item was sold out but..let's just say the super sleuth in me knew better. So I proceeded to the cash where I told the cashier that I was told that they were sold out of my size but I just wanted to make sure. The cashier then tells me "If she said we don't have anymore, we don't have anymore.

(Right?!)

To which I responded, "Okaaaay, but can you actually check? Thaaanks!" (Make sure to read 'thanks' with an upward Valley Girl inflection).

So she calls over another sales rep who then scans the bar code and disappears into the back only to come back with, surprise, a whole pile of the item that was supposedly sold out. Sales Rep #1 then  smiles at me foolishly, mumbling something like "Ohhh, we do have more". Well had you just taken a modicum of initiative and scanned the stupid bar code, you would have known! Heck, when I was a sales rep at 16 and a customer asked for a size that wasn't on the floor, I actually had to drag my behind to backroom and actually, physically check. 

On a separate occasion at the same store, as I was making my transaction at the cash, the cashier says to one of her friend's, "She is such a bitch", presumably about a colleague. I was standing right there!! Is it me or was that a complete inappropriate exchange in front of a customer?

Sigh. Kids these days.

Love and Light,

Alicia

THE SWITCH UP

Hi guys! I’m so SO so excited to be writing this inaugural post. Wait...why do I feel like I’ve written that before? Oh...because I had written that before on my previous, now defunct, blog. So what gives?

Let’s just say that life has a way of putting exactly where you ought to be. The last few months have been a bit crazy but for the sake of brevity I will be succinct. I had been trying to give 100% to too many things and as you know, that math just doesn’t add up. Between a demanding freelance writing gig, trying to get an event planning company off the ground, blogging, a full-time job AND, most importantly, being a mom and partner, I was literally running myself ragged. It was very exciting to be working on all these cool projects but my excitement quickly turned into anxiety as I realized I had bitten off way more than I could chew. In the midst of everything, I knew in my heart that writing and creating content was what I really wanted to do. I had an 'a-ha!' moment and realized...if people are paying me to write interesting content, I should just focus my energy on writing and creating content for my own blog. YAY!!

Of course, a seamless transition would have been too easy. As I started to put everything in motion for the launch of this new blog, I began to have some health-related issues which then brought on a serious case of  health anxiety that put everything on the back burner. Now that I've been given a clean bill of health I can get back to focusing my energies in the right places.  I had been waiting for months for the perfect time to move forward but I have come to learn that there is no such thing as the perfect time. You just have to grit your teeth and go for what you want. (deep breath) Sooo...here I am...again. Sometimes we need that false start to refocus and come back better than the first time around.

In light of my fresh start, I thought it was fitting to do a complete overhaul. I had decided some time ago that I wanted to re-brand my blog to include more visual content but still staying true to the aim of the blog which is to share with you in a way that is relatable, enjoyable and, hopefully, inspiring.  I've got some really cool content coming your way so stay tuned!

To everyone who has been supporting and encouraging me...I can’t express how much I appreciate you. It was hard to start in the first place but to start over is equally, if not more intimidating but I’m so excited! Here we go! Again! ;)

Love and Light,

Alicia