I thought this post would be fitting in light of the #nomakeupmovement being spearheaded by Alicia Keys in an attempt to encourage women to embrace their natural beauty. In an age where societal pressures have never been more high and where women are expected to look like they just walked off the cover of a magazine, I definitely feel like our perception of beauty is seriously warped. I think that the problem is two-fold: a) The external pressure for women to...
Read MoreToday I've had the most horrid hair day. Definitely the worst I've had since the Obama administration. And that's saying a lot because I've had some real doozies in the past 8 years. I was low-key worried all day that someone would snap a candid and immortalize me in all my poufy, frizzy glory.
Read MoreA few years ago I watched a TED Conference about 'grit' being a defining characteristic of one's success. Of course, there will always be the over-night success stories that grab our attention, but those aren’t necessarily the stories that keep our attention. The stories of blood, sweat and tears, enduring discipline and relentless perseverance - those are the stories that inspire us and give us hope that someday, we too might be able to realize our dreams.
Read MoreSo this morning I drifted away into one of my customary daydreams where I was attending the Cannes Film Festival. For what reason, I'm not sure. Maybe because Amal Clooney and I become besties and she couldn't imagine a week in the south of France without her A1 hitta. (Yes, I have a serious girl crush on Amal Clooney and yes, my daydreams are very grandiose). In any event, I looked absolutely faaabulous dahlin'.
Read MoreThis is more of a rant than a musing but is just me or has customer service gone to crap? I'm not asking to be waited on hand and feet (although, it would be nice) but I've noticed from several recent experiences (across different areas of business) that customer service has gone seriously downhill.
Take for example an experience I had the other day at my favourite store. I won't mention the name but lets just say it rhymes with *cough* Farrah *cough*. I approached one of the sales reps and politely inquired if they had a particular item in my size. She immediately told me, almost mechanically, barely looking up from the shirt she was busy folding, "We don't have anymore". Now, I know sometimes stores run out of merchandise so it's not completely far-fetched that that item was sold out but..let's just say the super sleuth in me knew better. So I proceeded to the cash where I told the cashier that I was told that they were sold out of my size but I just wanted to make sure. The cashier then tells me "If she said we don't have anymore, we don't have anymore.
(Right?!)
To which I responded, "Okaaaay, but can you actually check? Thaaanks!" (Make sure to read 'thanks' with an upward Valley Girl inflection).
So she calls over another sales rep who then scans the bar code and disappears into the back only to come back with, surprise, a whole pile of the item that was supposedly sold out. Sales Rep #1 then smiles at me foolishly, mumbling something like "Ohhh, we do have more". Well had you just taken a modicum of initiative and scanned the stupid bar code, you would have known! Heck, when I was a sales rep at 16 and a customer asked for a size that wasn't on the floor, I actually had to drag my behind to backroom and actually, physically check.
On a separate occasion at the same store, as I was making my transaction at the cash, the cashier says to one of her friend's, "She is such a bitch", presumably about a colleague. I was standing right there!! Is it me or was that a complete inappropriate exchange in front of a customer?
Sigh. Kids these days.
Love and Light,
Alicia